ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް

0 ރުފިޔާ+
• Salary based on qualifications and experience
• Medical Insurance
• Meal while on duty

ވަޒީފާގެ ތަފްޞީލު

General Requirements

• GCE A ‘Level
• Minimum 2 years of customer service experience and 2 years in a supervisory role
• Excellent verbal communication skills along with active listening
• Proficiency in MS Office
• Proficiency in English & Dhivehi
• Ability to work on shift duties
• Confident in dealing with customers over the phone in a professional manner
• Can work under pressure
• Ability to Multitask, set priorities and manage time effectively

 

Job Specification

 

• Responsible for answering and directing contacts, emails and instant messages received by the Contact Centre
• Responsible for overseeing the day-to-day management of the Contact center under the guidance of the HOD
• Responsible for making duty schedules and ensure effective operation of the Contact Center including management of emails and instant messages
• Work with Contact Center staff to achieve the established Contact Center performance expectations, identify and address opportunities for improvement
• Contribute to staff development through appropriate trainings and monitoring feedback received
• Handle escalated enquiries from Executives as well as feedback received by the Contact Center
• Monitors the Key Performance Indicators of the department as well as individuals and prepare reports for the HOD on indicators
• Assist the HOD in running the department by ensuring timely dissemination of information
• Ensure to deliver analysis and reports to HOD on a timely manner with efficiency
• Ensure to achieve and to keep the log of works in a systematic and easily accessible manner
• Work with the team and HOD in fine-tuning the SOPs and policies related to the Contact Center and contribute to the improvement of operations

ފެންވަރު ނުވަތަ ޝަރުތު

ތަޖުރިބާގެ އެންމެ ދަށް މިންވަރު

ބަޔާންކޮށްފައި ނެތް

އެންމެ ދަށްވެގެން އޮންނަން ޖެހޭނެ ސަނަދު

އޭލެވެލް / އެޑްވާންސް ސެޓްފިކެޓް

ހުށަހަޅަންޖެހޭ ލިޔެކިޔުން

ލިޔެކިޔުން

• 1. National Identity Card or Passport
• 2. Recent Passport Size Photograph
• 3. Updated CV
• 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
• 5. Recent Police Report (For Maldivians Only)
• 6. Reference Letter / Experience Letter (from current and previous employer)

އެހެނިހެން މަޢުލޫމާތު

ސިނާޢަތްތައް

• ހޮސްޕިޓަލް އަދި އެހެނިހެން ސިއްޙީ ހަރަކާތްތައް

މަޤާމްތައް

• ސުޕަވައިޒަރ، ހެލްޕް ޑެސްކް

ވަޒީފާގެ ބާވަތް

• ފުލްޓައިމް