Details

Salary and Benefits

MVR 0+
• Salary based on qualifications and experience
• Medical Insurance
• Meal while on duty

Job Description

General Requirements

• GCE A ‘Level
• Minimum 2 years of customer service experience and 2 years in a supervisory role
• Excellent verbal communication skills along with active listening
• Proficiency in MS Office
• Proficiency in English & Dhivehi
• Ability to work on shift duties
• Confident in dealing with customers over the phone in a professional manner
• Can work under pressure
• Ability to Multitask, set priorities and manage time effectively

 

Job Specification

 

• Responsible for answering and directing contacts, emails and instant messages received by the Contact Centre
• Responsible for overseeing the day-to-day management of the Contact center under the guidance of the HOD
• Responsible for making duty schedules and ensure effective operation of the Contact Center including management of emails and instant messages
• Work with Contact Center staff to achieve the established Contact Center performance expectations, identify and address opportunities for improvement
• Contribute to staff development through appropriate trainings and monitoring feedback received
• Handle escalated enquiries from Executives as well as feedback received by the Contact Center
• Monitors the Key Performance Indicators of the department as well as individuals and prepare reports for the HOD on indicators
• Assist the HOD in running the department by ensuring timely dissemination of information
• Ensure to deliver analysis and reports to HOD on a timely manner with efficiency
• Ensure to achieve and to keep the log of works in a systematic and easily accessible manner
• Work with the team and HOD in fine-tuning the SOPs and policies related to the Contact Center and contribute to the improvement of operations

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Advanced Level (ALevel) / Advance Certificate

Documents to Submit

Documents

• 1. National Identity Card or Passport
• 2. Recent Passport Size Photograph
• 3. Updated CV
• 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
• 5. Recent Police Report (For Maldivians Only)
• 6. Reference Letter / Experience Letter (from current and previous employer)

Other Information

Industries

• Hospitals and other health activities

Occupations

• Supervisor, help desk

Employment Type

• Full-Time