Customer Experience Agent

Commercial Bank of Maldives Pvt Ltd

މުސާރަ

9,000 ރުފިޔާ+

ވަޒީފާގެ ބާވަތް

ކޮންޓްރެކްޓް

ރަށް

މާލެ ސިޓީ، މާލެ

ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް: 9,000 ރުފިޔާ+

ވަޒީފާގެ ތަފްޞީލު

Job Profile and Responsibilities:

Have to work in shifts on roster basis.
Responsible for answering , handling and directing all incoming calls of the Bank.
Responsible for providing timely solutions to customers by utilizing excellent in depth product knowledge and standard operational procedures.
Ensure that the job responsibilities are carried out, and or managed in order to ensure the smooth functioning of the operations.
Maintain excellent customer service standards whilst maintaining utmost confidentiality of the customer information.
Adhere to the systems and procedures prescribed for the operations of the Bank.

Qualifications and Requirements:

GCE O-Level: Minimum 5 credits
Age limit between 16 to 21 years
Excellent listening skills along with verbal communication skills.
Confident in dealing with customers in a friendly and professional manner.
Applicant must possess excellent problem solving and analytical skills.
Ability to multi-task, set priorities and manage time effectively.
Pro-activeness, leadership qualities and proven ability to work under own initiative.

Remuneration:

Monthly salary: MVR 9,000+
Other fringe benefits

Application Deadline: 28th December 2024

Interested and qualified candidates can submit your Updated CV, ID card copy, copies of educational certificates and previous employment reference letters to [email protected]