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Job Title: Café Operations Manager

Vacancies: 01 Position

Worksite: Clay Studio Cafe', Raincrest Residence Tower A, Moonima Magu.

Description:

We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service. Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk, and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement, and turn our cafe into a favorite local spot.

Responsibilities:

• Manage day-to-day operations of the cafe.
• Hire and onboard new wait staff and baristas.
• Train employees on drink preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk, and other ingredients)
• Maintain updated records of daily, weekly, and monthly revenues and expenses.
• Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
• Ensure all cafe areas are clean and tidy.
• Nurture friendly relationships with customers to increase loyalty and boost our reputation.

Requirements:

• Work experience as a Cafe Manager or Barista.
• Hands-on experience with professional coffee machines.
• Good math skills.
• Availability to work within opening hours (including weekends and holidays).
• Excellent communication skills with the ability to manage and motivate a team.
• Customer service attitude.
• High school diploma.
• Additional certification (e.g., in Business Administration or Hospitality) is a plus.

REMUNERATION

An attractive remuneration package will be offered to successful candidates commensurate with their experience and qualifications.

If you meet the above requirements and are keen to embark on an exciting and challenging career with us, please send us your CV, Police report, ID card Copy, and certificates to [email protected]

 

** Only Shortlisted candidates will be contacted for an interview. **

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