Technical Support Engineer

EWITYPOS PVT LTD

މުސާރަ

10,000 ރުފިޔާ - 12,000 ރުފިޔާ

ވަޒީފާގެ ބާވަތް

ފުލްޓައިމް

މަޤާމަށް ބޭނުންވާ މީހުންގެ ޢަދަދު

ރަށް

މާލެ ސިޓީ، ހުޅުމާލެ

ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް: 10,000 ރުފިޔާ - 12,000 ރުފިޔާ

ވަޒީފާގެ ތަފްޞީލު

As a Technical Support Engineer, you will play a pivotal role in ensuring our customers receive timely and effective technical assistance. You will have the opportunity to work with a diverse range of clients, troubleshoot complex issues, and contribute to the continuous improvement of our product.

If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you.

Qualifications:

Degree / Diploma in Computer Science, Information Technology, or related field.
Proven experience in a technical support role, preferably in a software or technology company.
Strong troubleshooting and problem-solving skills with a customer-focused mindset.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Familiarity with ticketing systems, remote support tools, and knowledge base platforms.
Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

Responsibilities:

Provide prompt and courteous technical support to customers via phone, email, chat, and remote desktop sessions.
Troubleshoot and resolve software-related issues, including installation problems, configuration errors, and software bugs.
Document customer interactions, troubleshooting steps, and solutions in our ticketing system and knowledge base.
Educate customers on product features, functionality, and best practices to maximize their satisfaction and usage.
Contribute to the improvement of support processes, tools, and resources to enhance the overall customer experience.

Kindly be advised that salary considerations are contingent upon qualifications and relevant experience.

How to Apply:

For submission of application documents, please direct emails to [email protected].
We look forward to reviewing your application and welcoming you to our team!