Overview:
We are looking for a motivated and creative Social Media & Customer Service Assistant to join our team. The ideal candidate will manage our social media presence, engage with customers online, and provide prompt, friendly support to ensure a positive customer experience.
Key Responsibilities:
Create, schedule, and post engaging content across social media platforms.
Respond to customer inquiries via social media, WhatsApp, phone, and email.
Monitor comments, messages, and reviews to maintain positive brand image.
Assist in running online campaigns, promotions, and giveaways.
Maintain accurate records of customer interactions and feedback.
Requirements:
Strong communication and writing skills.
Familiarity with social media platforms (Facebook, Instagram, TikTok, etc.).
Customer-focused with a friendly and professional attitude.
Ability to multitask and work in a fast-paced environment.