Details

Salary and Benefits

MVR 12,000+

Job Description

Required department: Technical Department

Responsibilities:

• Ensuring that all processes and procedures are followed according to company standards.
• Serve as the primary point of contact for all technical inquiries, requests, and issues
• Escalate complex or high-priority issues to management as needed
• Coordinating with other departments to ensure that projects meet their deadlines.
• Handling internal queries & customer service issues for the department by scheduling, answering calls & questions about services, and resolving concerns
• Generating invoices / job memos.
• Generating required reports & statistics of department.
• Assigning works & managing day to day operation.
• Training new employees on the job or reviewing their work to ensure that they are performing tasks correctly.
• Providing support to employees who use the equipment or software they are supporting.
• Coordinating with clients to schedule work.

Required Skills and Qualifications

• Bachelor’s degree in computer science, information technology, or related field or 3 years professional experience in technical support or coordination role
• Exceptional analytical and problem-solving skills
• Staff management skills
• Ability to learn new things quickly
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

 

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Associate Degree

Age

25 years old+

Documents to Submit

Documents

• ID
• Police report
• CV
• Proof of work experience & education

Other Information

Industries

• Activities of head offices; management consultancy activities
• Office administrative, office support and other business support activities

Occupations

• Senior Officer

Employment Type

• Full-Time

Field of work

• Information and Communication Technology (ICT)

Skills Required

• Communication
• Management skills
• Problem-solving skills
• Teamwork/Collaboration
• Time Management Skills