Details

Salary and Benefits

MVR 0+
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty

Job Description

General Requirements

• GCE A ‘Level
• Minimum 2 years of customer service experience and 2 years in a supervisory role
• Exceptional verbal communication and active listening skills
• Proficient in MS Office
• Proficiency in English & Dhivehi
• Ability to work on shift duties
• Confident in dealing with customers over the phone in a professional manner
• Can work under pressure
• Ability to multitask, set priorities and manage time effectively

 

Job Specification

• Manage a team of Executives and schedule their duties to effectively manage the calls, emails and instant messages
• Motivate and supervise employees to achieve established call center performance expectations, identifying and addressing opportunities for improvement
• Coordinate all process and activities in assigned skill groups
• Assists the call center Manager in running call center operations including reporting and disseminating information

• Handle escalated enquiries from Executives as well as feedbacks
• Drives increase conversion of leads to appointments
• Adept knowledge of organizational policies, products and services
• Manage stressful situations within the call center in a calm manner
• Ability to maintain customer confidentiality
• Meet all booking requests, reschedule requests while working closely with guest services, and keeping track of available specialties, doctors on duty and new service additions

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Advanced Level (ALevel) / Advance Certificate

Other Information

Industries

• Hospitals and other health activities

Occupations

• Operator, computer, help desk

Employment Type

• Full-Time