We are seeking a dynamic LOUNGE SERVICE EXECUTIVE to join the service team at AMINA Premium Lounge & Mix Grill. The ideal candidate will be a customer-focused, organized, and proactive individual who is dedicated to enhancing customer experience, supporting sales growth, and maintaining smooth operations in the lounge.

Scope of Work:

• Efficiently answer and manage customer calls, providing information on daily specials, new menu items, and promotions, while taking and processing orders.
• Accurately take customer orders and ensure they are delegated to the relevant departments, ensuring timely and accurate delivery to customers.
• Receive and process payments from customers, both in cash and via card, ensuring all transactions are accurately recorded.
• Attend to customers promptly, especially during peak times, and maintain a friendly and professional demeanor to build rapport and ensure a positive experience
• Relay customer feedback to management for quality improvement and service enhancement..
• Work closely with team members to ensure smooth and efficient operations and contribute to a positive team environment.

Requirements:

• Minimum GCE O/L.
• Prior work experience in a similar role is a plus but not required.
• Strong customer service orientation with excellent communication skills, especially in Dhivehi and English.
• Friendly, outgoing personality with a passion for delivering exceptional customer experiences.
• Strong problem-solving skills and attention to detail.
• Self-motivated with a strong work ethic and results-oriented approach.
• Ability to work well under pressure and remain flexible during busy periods.

 Remuneration: MVR 5,000/ Month + Attendance Allowance + Service Charge

Interested candidates, please send in your CV and relevant documents to  [email protected]  on or before 20 March 2025.

Special note:  This position is open exclusively to Maldivians and Maldivian candidates currently based in the Male’. (Only short-listed candidates will be contacted for interviews)

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• Services