0 ރުފިޔާ+
• Salary based on qualifications and experience
• Medical Insurance
• Meal while on duty
ވަޒީފާގެ ތަފްޞީލު
General Requirements
GCE A ‘Level
1 -2 years of Customer Service Experience
Excellent verbal communication skills along with active listening
Ability to take initiative and work independently with minimum supervision
Proficiency in MS Office
Proficiency in English & Dhivehi
Ability to work on shift duties
Confident in dealing with customers over the phone in a professional manner
Can work under pressure
Ability to Multitask, set priorities and manage time effectively
Job Specification
Responsible for answering and directing contacts, emails and instant messages received by the Contact Centre
Responsible for providing effective guest service for all internal and external guests by utilizing excellent in depth knowledge of the hospital and programs as well as team members within the system
Keep records of all conversation and database confidential.
Answers and directs all inquiries from guests, visitors, physicians and staff to appropriate locations using an online directory
Answers incoming contacts, emails and instant messages according to stipulated department guidelines
Ensures guests receive exceptional services through consistent performance, answering, directing, and paging according to the guest’s request
Provide support to guests by assisting with the identification of the type of appointment they will need and scheduling appropriately in the management system and communicate relevant data to clients
Capable of handling patient complaints and escalating accordingly as and when necessary
Effectively communicates to guests any and all information they will need to bring to their health center appointments
Assisting with other projects and administrative tasks, as and when needed
Maintaining a positive, empathetic and professional attitude toward customers at all times
Communicating and coordinating with colleagues as necessary
Responding promptly to customer inquiries
ފެންވަރު ނުވަތަ ޝަރުތު
ތަޖުރިބާގެ އެންމެ ދަށް މިންވަރު
ބަޔާންކޮށްފައި ނެތް
އެންމެ ދަށްވެގެން އޮންނަން ޖެހޭނެ ސަނަދު
އޭލެވެލް / އެޑްވާންސް ސެޓްފިކެޓް
ހުށަހަޅަންޖެހޭ ލިޔެކިޔުން
ލިޔެކިޔުން
1. National Identity Card or Passport
2. Recent Passport Size Photograph
3. Updated CV
4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
5. Recent Police Report (For Maldivians Only)
6. Reference Letter / Experience Letter (from current and previous employer)