ލޮގިން
ޖޮބްސީކަރ ލޮގިން
އެމްޕްލޯޔަރ ލޮގިން
ފުރަތަމަ ޞަފްޙާ
ވަޒީފާތައް
(current)
ވަޒީފާދޭ ފަރާތްތައް
ތަޢުލީމާއި ތަމްރީނުގެ ފުރުޞަތުތައް
މީރީ
އިންކަމް ސަޕޯޓް
ފުރަތަމަ ޞަފްޙާ
ވަޒީފާތައް
ASSISTANT CONTACT CENTRE MANAGER
ވަޒީފާތައް
ހޯދާ
ASSISTANT CONTACT CENTRE MANAGER
Expired
Tree Top Hospital
Salary
MVR 0+
Employment Type
Full-Time
Vacancies
1
Island
Male' City, Hulhumale'
Details
Salary and Benefits
MVR 0+
Salary & Benefits
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty
Job Description
Job Specification
Maintain professionalism and consistent high standards of care
Responsible for overseeing the day-to-day management of the Contact Centre under the guidance of the Head of the Department (HOD)
Responsible for making duty schedules and ensure effective operation of the Contact Center including management of emails and instant messages
Work with Contact Centre staff to achieve the established Contact Centre performance expectations, identify and address opportunities for improvement
Contribute to staff development through appropriate trainings and monitoring feedback received
Handle escalated enquiries from Executives as well as feedback received by the Contact Centre
Monitors the Key Performance Indicators of the department as well as individuals and prepare reports for the HOD on indicators
Responsible for driving the increase of conversion of leads to appointments
Assist the HOD in running the department by ensuring timely dissemination of information.
Ensure that the Guest confidentiality is maintained at all times
Ensure that the TTH service standards are maintained at all times and provide coaching/mentoring to staff to achieve this
Ensure that a positive work environment is established within the team and inform HOD on any concerns that need to be addressed
Ensure to deliver analysis and reports to HOD on a timely manner with efficiency
Ensure to provide feedback on staff performance on a monthly basis
Ensure to achieve and to keep the log of works in a systematic and easily accessible manner.
Work with the team and HOD in fine-tuning the SOPs and policies related to the Contact Center and contribute to the improvement of operations
Requirements and Qualifications
Minimum Experience
Not Specified
Minimum Qualification
Advanced Level (ALevel) / Advance Certificate
Documents to Submit
Documents
1. National Identity Card or Passport
2. Recent Passport Size Photograph
3. Updated CV
4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
5. Recent Police Report (For Maldivians Only)
6. Reference Letter / Experience Letter (from current and previous employer)
Other Information
Industries
Hospitals and other health activities
Occupations
Customer Service Team Leader
Customer Service Officer
Senior Staff Officer, Customer Service
Employment Type
Full-Time
ވަޒިފާއަށް ކުރިމަތިލުމުގެ މުއްދަތުހަމަވެފައި
މާފުކުރައްވާ! މިވަޒީފާއަށް ކުރިމަތިލުމުގެ މުއްދަތު މިހާރު ހަމަވެއްޖެ
ދެން މިވަޒީފާއަކަށް ކުރިމައްޗެއް ނުލެވޭނެ.
Tree Top Hospital
Published Date
23 August 2021
Expiry Date
2 September 2021