ވަޒީފާތައް

Salary
MVR 0+
Employment Type
Full-Time
Vacancies
1
Island
Male' City, Hulhumale'

Details

Salary and Benefits
MVR 0+
Salary & Benefits
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty
Job Description

Job Specification

  • Maintain professionalism and consistent high standards of care
  • Responsible for overseeing the day-to-day management of the Contact Centre under the guidance of the Head of the Department (HOD)
  • Responsible for making duty schedules and ensure effective operation of the Contact Center including management of emails and instant messages
  • Work with Contact Centre staff to achieve the established Contact Centre performance expectations, identify and address opportunities for improvement
  • Contribute to staff development through appropriate trainings and monitoring feedback received
  • Handle escalated enquiries from Executives as well as feedback received by the Contact Centre
  • Monitors the Key Performance Indicators of the department as well as individuals and prepare reports for the HOD on indicators
  • Responsible for driving the increase of conversion of leads to appointments
  • Assist the HOD in running the department by ensuring timely dissemination of information.
  • Ensure that the Guest confidentiality is maintained at all times
  • Ensure that the TTH service standards are maintained at all times and provide coaching/mentoring to staff to achieve this
  • Ensure that a positive work environment is established within the team and inform HOD on any concerns that need to be addressed
  • Ensure to deliver analysis and reports to HOD on a timely manner with efficiency
  • Ensure to provide feedback on staff performance on a monthly basis
  • Ensure to achieve and to keep the log of works in a systematic and easily accessible manner.
  • Work with the team and HOD in fine-tuning the SOPs and policies related to the Contact Center and contribute to the improvement of operations

Requirements and Qualifications

Minimum Experience
Not Specified
Minimum Qualification
Advanced Level (ALevel) / Advance Certificate

Documents to Submit

Documents
  • 1. National Identity Card or Passport
  • 2. Recent Passport Size Photograph
  • 3. Updated CV
  • 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
  • 5. Recent Police Report (For Maldivians Only)
  • 6. Reference Letter / Experience Letter (from current and previous employer)

Other Information

Industries
  • Hospitals and other health activities
Occupations
  • Customer Service Team Leader
  • Customer Service Officer
  • Senior Staff Officer, Customer Service
Employment Type
  • Full-Time
Published Date
23 August 2021
Expiry Date
2 September 2021