ވަޒީފާތައް

Assistant Contact Center Manager މުއްދަތު ހަމަވެފައި

Tree Top Hospital
މުސާރަ
0 ރުފިޔާ+
ވަޒީފާގެ ބާވަތް
ފުލްޓައިމް
މަޤާމަށް ބޭނުންވާ މީހުންގެ ޢަދަދު
1
ރަށް
ބ. އޭދަފުށި

ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް
0 ރުފިޔާ+
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
ވަޒީފާގެ ތަފްޞީލު

General Requirements

  • Bachelors Degree
  • Minimum 2 years work in a Contact Centre or any field related to Customer Service
  • Proficiency in MS Office
  • Knowledge of performance evaluation and customer service metrics
  • Ability to multitask, set priorities and manage time effectively
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Strong coaching and leadership skills, and ability to motivate a team
  • Decisiveness and attention to detail
  • Proven ability to take initiative and work independently with minimum supervision

 

Job Specification

  • Maintain professionalism and consistent high standards of care
  • Responsible for overseeing the day-to-day management of the Contact Centre under the guidance of the Head of the Department (HOD)
  • Responsible for making duty schedules and ensure effective operation of the Contact Center including management of emails and instant messages
  • Work with Contact Centre staff to achieve the established Contact Centre performance expectations, identify and address opportunities for improvement
  • Contribute to staff development through appropriate trainings and monitoring feedback received
  • Handle escalated enquiries from Executives as well as feedback received by the Contact Centre
  • Monitors the Key Performance Indicators of the department as well as individuals and prepare reports for the HOD on indicators
  • Responsible for driving the increase of conversion of leads to appointments
  • Assist the HOD in running the department by ensuring timely dissemination of information.
  • Ensure that the Guest confidentiality is maintained at all times
  • Ensure that the TTH service standards are maintained at all times and provide coaching/mentoring to staff to achieve this
  • Ensure that a positive work environment is established within the team and inform HOD on any concerns that need to be addressed
  • Ensure to deliver analysis and reports to HOD on a timely manner with efficiency
  • Ensure to provide feedback on staff performance on a monthly basis
  • Ensure to achieve and to keep the log of works in a systematic and easily accessible manner.
  • Work with the team and HOD in fine-tuning the SOPs and policies related to the Contact Center and contribute to the improvement of operations

ފެންވަރު ނުވަތަ ޝަރުތު

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ހުށަހަޅަންޖެހޭ ލިޔެކިޔުން

ލިޔެކިޔުން
  • 1. National Identity Card or Passport
  • 2. Recent Passport Size Photograph
  • 3. Updated CV
  • 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
  • 5. Recent Police Report
  • 6. Reference Letter / Experience Letter (from current and previous employer)

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