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SYSTEMS IMPLEMENTOR & ADMINISTRATOR (3) - TECHNOLOGY DEPARTMENT

Job Scope

Responsible for research, identify, and resolve issues related to e-banking systems and card systems including ATMs, CDM, ECRM and POS terminals. The scope also extends to the back-end servers that these e-banking systems are connected which includes other infrastructure servers. Additionally, responsible for install, configure, maintain and administer systems and servers including the backups and life-cycle-management of these servers. The purpose also covers monitoring and maintaining the Bank's Financial Transaction Switch and related systems, including logs and dispute management of these transactions.

Responsibilities

• Provide technical support for financial transactions to ensure maximum up-time for banking services.
• Coordinate with vendors and suppliers on resolving technical issues.
• Taking ownership of technical issues and working with vendors and service providers to resolve more advanced issues when necessary.
• Review and implement security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
• Configure and maintain IBM WebSphere application server.
• Monitor IT equipment such as servers and other systems and report the status to the head of department.
• Monitory ATM, and POS network and ensure the maximum uptime of services.
• Plan and conduct preventive maintenance of ATMs.
• Documenting troubleshooting and problem resolution steps.
• Generate complex reports using scripts, report writers and other tools.
• Maintain up-to-date contacts of support services.
• Assist in developing standard operating procedures for the department.
• Assist in maintaining, upgrading computer applications, operating systems and their associated architecture and environment.
• Assist in taking system backups, testing backup. Assist in conduct trial runs in disaster recovery policy.
• Assist in installation, configuration, operation, maintenance, troubleshooting, and repairs of servers and other IT equipment.
• Any other task assigned by HOD / Management.

Requirements

• Master’s degree in computer science, Information Technology, or a related field, with minimum 2 years of work experience. OR,
• Bachelor’s degree in computer science, Information Technology, or a related field, with minimum 3 years of work experience. OR,
• Diploma in Computer Science, Information Technology, or a related field, with minimum 5 years of work experience.
• Relevant professional certifications (e.g., Visa/Mastercard-specific certifications, PCI-DSS related certifications) is an advantage.

Technical Skills;

• Strong knowledge of card management systems and ATM switch platforms.
• Expertise in managing ATM, POS, and card networks.
• Experience with payment systems integration (e.g., VisaNet, Mastercard systems).
• Familiarity with payment networks messaging protocols and other financial transaction standards.
• Familiarity with hardware security module (HSM), key management and cryptography.
• Knowledge of encryption and security protocols used in card payment systems.
• Proficiency in working with Linux/Unix and Windows Server environments.
• Database management skills, particularly with Oracle, SQL Server, or similar.

Professional Skills;

• Strong project planning and execution skills.
• Ability to manage timelines, resources, and deliverables effectively.
• Exceptional problem-solving and troubleshooting abilities.
• Strong communication skills to collaborate with business teams and external stakeholders.
• Ability to work independently and with cross-functional teams.
• High attention to detail and commitment to quality.

Work Experience;

• Work experience (at least 2 years with a Master's, 3 years with a Bachelor's, or 5 years with a Diploma) in card operations or related roles within a financial institution or payment service provider.
• Experience implementing new card networks and schemes.
• Experience implementing new payment features such as tokenization, 3D Secure, or contactless payments.
• Proven experience managing Visa and Mastercard acquiring/issuing technical operations.
• Hands-on experience in supporting daily operational matters for card and payment systems.
• Familiarity with Visa and Mastercard compliance requirements.
• Experience in monitoring system performance, ensuring uptime, and minimizing downtime.
• Proficiency in identifying and mitigating risks associated with card networks.
• Experience working with third-party vendors for card systems, switches, or network integrations.
• Proven ability to work closely with business teams to address operational issues.

Documents Required With Application.

1. Curriculum Vitae (CV) / Resume,
2. Attested educational certificates,
3. National ID card copy,
4. Passport Size Photo
5. Police Report (validity less than 06 months)

Deadline:

Date: 25^th November 2024

Time: 14:30

Inquiries

Should you have any inquiries please send us an email to [email protected].

REMUNERATION

• Competitive Salary
• Performance-based bonus
• Annual Increment
• Health insurance for staff and direct dependents 
• Professional growth and development
• Exclusive employee benefits on bank's products.

If you meet the above requirements and are keen to embark on an exciting and challenging career with us, please apply online using the button at the top.

Please note that only shortlisted candidates will be contacted to attend interview.

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