Ref: AI | IUL | 2022 | 22
Key Responsibilities
- Monitor team performance to ensure Call Centre goals are met and supports service quality and training efforts
- Monitor calls for quality control and improvement
- Plan, schedule and manage shift duty
- Conduct performance evaluation and prepare necessary performance reports
Requirements
- Minimum Advanced Diploma in Business Administration or related field
- Proven experience as Call Center supervisor or similar supervisory position
- Experience in customer service is essential
- Computer skills with knowledge of MS Office Applications
- Excellent verbal and written communication skills in Dhivehi and English
- Excellent inter-personal skills and ability to work in a team environment
- Able to work independently and adhere to tight reporting deadline
- Pleasant personality
Interested and qualified candidates please apply in writing along with Job Application Form, Job Letter, ID card copy, CV and copies of relevant certificates to:
Allied Insurance Company of the Maldives Pvt. Ltd.
Allied Building, 3rd Floor, Chaandhanee Magu,
Male’, 20156, Maldives
P: +960 1600
F: +960 332 5035
E: [email protected]
W: www.allied.mv
- Application form available on our website
- Applications with inaccurate information, which do not meet the above requirements, and which are incomplete will be disqualified
Deadline 17 May 2022 | Before: 15:30 Hrs