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Job Title: Intern — Customer Service

Company: Naamko Group

Business Unit: Global Reach Maldives

Location: Malé, Maldives

Band/Level: Individual Contributor — L0 (Intern)

Salary: Paid Internship

Employment Type: Internship (6 Months)

Application Deadline: 15 March 2026

 

How to Apply Send your CV to [email protected] with the subject line "Customer Service Intern — Global Reach Maldives."

 

About Global Reach Maldives

GRM is the aviation services and travel management division of Naamko Group, providing end-to-end travel solutions, including corporate and retail airline ticketing across the Maldives.

The Role Support the day-to-day operations of Global Reach Maldives by assisting with customer inquiries, booking coordination, documentation, and administrative tasks with a clear pathway to progress into an Associate (L1) role.

Responsibilities

• Assist with customer inquiries via phone, email, and in-person channels
• Support booking coordination, airline ticketing processes, and travel documentation
• Maintain accurate records of customer interactions and transactions
• Assist with data entry, filing, and general administrative tasks
• Provide product and service information to customers under supervision
• Support the team in meeting customer satisfaction and service quality targets

Requirements

• GCE O'Level or equivalent (minimum); currently pursuing or recently completed A'Level or diploma is an advantage
• Fluent in Dhivehi and English, both written and spoken
• Willingness to learn and take initiative
• Attention to detail and strong organisational skills
• Good communication and interpersonal skills
• Interest in aviation services, travel management, or customer service
• Familiarity with travel booking or reservation systems is an advantage

What We Offer

• Paid internship with monthly stipend
• Hands-on experience within an established aviation and travel management operation
• Mentorship and on-the-job training
• Pathway to Associate (L1) upon successful completion
• Exposure to a diversified conglomerate with 13 business units across multiple sectors

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