Details

Salary and Benefits

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Job Description

Job Title: Intern — Customer Service

Company: Naamko Group

Business Unit: Global Reach Maldives

Location: Malé, Maldives

Band/Level: Individual Contributor — L0 (Intern)

Salary: Paid Internship

Employment Type: Internship (6 Months)

Application Deadline: 15 March 2026

 

How to Apply Send your CV to [email protected] with the subject line "Customer Service Intern — Global Reach Maldives."

 

About Global Reach Maldives

Established in 2006, GRM is the aviation services and travel management division of Naamko Group. With over 20 years of experience in corporate and retail airline ticketing, we provide end-to-end travel solutions across the Maldives.

The Role Support the day-to-day operations of Global Reach Maldives by assisting with customer inquiries, booking coordination, documentation, and administrative tasks with a clear pathway to progress into an Associate (L1) role.

Responsibilities

• Assist with customer inquiries via phone, email, and in-person channels
• Support booking coordination, airline ticketing processes, and travel documentation
• Maintain accurate records of customer interactions and transactions
• Assist with data entry, filing, and general administrative tasks
• Provide product and service information to customers under supervision
• Support the team in meeting customer satisfaction and service quality targets

Requirements

• GCE O'Level or equivalent (minimum); currently pursuing or recently completed A'Level or diploma is an advantage
• Fluent in Dhivehi and English, both written and spoken
• Willingness to learn and take initiative
• Attention to detail and strong organisational skills
• Good communication and interpersonal skills
• Interest in aviation services, travel management, or customer service
• Familiarity with travel booking or reservation systems is an advantage

What We Offer

• Paid internship with monthly stipend
• Hands-on experience within an established aviation and travel management operation
• Mentorship and on-the-job training
• Pathway to Associate (L1) upon successful completion
• Exposure to a diversified conglomerate with 13 business units across multiple sectors

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Ordinary Level (OLevel)

Other Information

Employment Type

• Intern