ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް

7,000 ރުފިޔާ+

ވަޒީފާގެ ތަފްޞީލު

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services

Job brief

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

ފެންވަރު ނުވަތަ ޝަރުތު

ތަޖުރިބާގެ އެންމެ ދަށް މިންވަރު

ބަޔާންކޮށްފައި ނެތް

ޢުމުރު

Up to 30 އަހަރު

ހުށަހަޅަންޖެހޭ ލިޔެކިޔުން

ލިޔެކިޔުން

• PLEASE EMAIL THE CV ALONG WITH ID CARD TO : [email protected]

އެހެނިހެން މަޢުލޫމާތު

ސިނާޢަތްތައް

• ގެސްޓް ހައުސް- ދިވެހިންނަށް
• ޓޫރިސްޓު ހޮޓާ
• ޓޫރިސްޓް ގެސްޓް ހައުސް

މަޤާމްތައް

• ގެސްޓް ރިލޭޝަން އޮފިސަރ

ވަޒީފާގެ ބާވަތް

• ފުލްޓައިމް

މަސައްކަތުގެ ދާއިރާ

• Services

ބޭނުންވާ ފަންނުތައް

• ޕާސަނަލިޓީ ޓްރެއިޓްސް
• ކޮމްޕިއުޓަރއ އަދި ޓެކްނިކަލް ސްކިލްސް
• ކްރޮސް ކަލްޗަރަލް ކޮމިއުނިކޭޝަން ސްކިލްސް
• ދަންނަ ބަސްތައް
• ސްޓޭޓް ސްޓޭންޑަރޑްސް
• ސަބްޖެކްޓް މެޓަރ އެކްސްޕަޓައިޒް
• ޓައިމް މެނޭޖްމަންޓް ސްކިލްސް