Details

Salary and Benefits

MVR 8,000 - MVR 10,000

Job Description

 

General Requirement

• Proven customer support experience or experience as a customer service representative.
• Track record of over-achieving quota
• Strong communication skills and a patient listener.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

• Ability to work both independently, with minimal supervision, and in a team environment.

• High school diploma

 

 

Duties and Responsibilities

 

• Attend Incoming queries from hotline, Social Media platforms and website.
• Hold up discipline, disheartens, anger, and personal issues when attending to end-client.
• Information, quotation and support provided by CSA’s has to be up-to-date and followed up with necessary department to ensure quality of service and information provided to end-client.
• Pro-active to serve customer requests and timely execution of work flow that involves customers.
• If/when a customer complaint arrives to notify your head & if/when not resolved complaint needs to passed to head at your earliest.
• Maintain customer relations with routine practice.
• Contribute to sales target set by company by coordinating with team while reaching set personal targets.
• Follow instruction given to ensure maximum records are documented of your work using tools given on a daily basis.
• Preparing shift end reports and delivering it to proper channels.
• Self-development and adherence, to work, to gain new skills to make the service you extend to end-client better.

 

 

 

 

 

What we offer 

Positive work environment. 

Supportive management. 

On the job training. 

Attractive salary package  

 

How to Apply

Interested candidates, please email your applications with the following documents to [email protected]

• National Identity Card / Passport
• Updated CV
• Relevant educational certificates
• Reference letter/ Experience letter

 

We thank all the interested participants. However only selected applicants will be contacted. For more information, please call +960 301 5905.

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Advanced Level (ALevel) / Advance Certificate

Other Information

Employment Type

• Full-Time