ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް

13,800 ރުފިޔާ+

ވަޒީފާގެ ތަފްޞީލު

TERMS OF REFERENCE (TOR)
Post: Customer Service Representative
Vacancies: 01
Post Type: Permanent
Department: Loan Application Support Department
Reporting to: Manager - Loan Application Support
Key Tasks, Responsibilities, and Deliverables:
• Provide customers with the products and service information of the corporation in an
effective and efficient manner.
• Attending to emails, customer queries, and phone calls in a timely and professional manner
• Respond to customer inquiries.
• Maintaining accurate records of discussions with customers.
• Handle and resolve customer complaints.
• Identify and escalate priority issues.
• Review feedback from customers and identify trends for improvement.
• Attend and complete basic documentation for applications received through the customer
portal.
• Learning about the products and services of the corporation as well as keeping up to date on
any changes.
• Undertake other miscellaneous tasks assigned by the Supervisor/Manager.
Requirements and Qualifications:
• Certificate 3 in relevant field, OR
• GCE O’ Level 5 pass OR
• GCE Level 3 pass with 1 year relevant experience.
Other Competencies required:
• Excellent interpersonal and communication skills and ability to interact with customers in a
professional manner.
• Experience in the customer service and/or banking or financial services industry would be
an added advantage.
• Excellent computer skills including processing word documents, spreadsheets, and
databases. 
• Familiarity with trade, economic development, and the development of the private sector in
the Maldives would be an added advantage. 
• Experience in the banking or financial services industry would be an added advantage.
Remuneration Package:
• Gross Pay : MVR 13,800
Working Hours:
• The selected applicant will be required to work from 0800 to 1600 on weekdays.  
Other benefits:
• Health Insurance as per company policy
• Training and development opportunities
Documents required with the job application:
• Complete and up-to-date Curriculum Vitae (CV).
• Copy of National Identity Card.
• Copies of academic certificates with transcripts (All international certificates must be
accredited by MQA)
• Reference letters from current/ previous employers certifying type of employment, job roles
and service period.
• Recommendation letters from previous supervisors or employers (optional).
How to Apply:
• Required documents should be submitted using the link: https://sdfcmv.aidaform.com/job-application-form-customer-service-representative6  before 25th June 2024, 14:00hours.
Important notes to applicants:
• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will
be rejected.
• Only short-listed candidates will be notified for interview.
For inquiries, please contact us on weekdays between 9:00 am to 14:00 pm via phone at 3026016 /3026018 or email to [email protected]

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