Assistant Manager, Retail New

Oevaali Art Shop

Salary

MVR 0+

Employment Type

Full-Time

Island

Male' City, Male'

Details

Salary and Benefits: MVR 0+

Job Description

Lead by example in actively engaging with customers, understanding their needs, and offering personalized product recommendations and styling advice.
Support the retail team to perform at their best by driving customer engagement, promoting featured products, and executing in-store promotions or special events.
Oversee daily store operations, ensuring seamless transactions, efficient customer service, and a well-maintained shopping environment.
Train and mentor retail associates, providing guidance on product knowledge, sales techniques, and company policies to enhance team performance.
Manage and oversee the fulfillment of online orders, coordinating with couriers for timely deliveries.
Monitor inventory levels, perform stock counts.
Handle customer inquiries, feedback, and complaints across email, phone, and social media, ensuring prompt and professional resolution.
Maintain and enhance visual merchandising standards to optimize product presentation and store ambiance.
Manage retail scheduling to ensure adequate coverage and smooth operations.
Support the recruitment, training, and development of retail staff to maintain a high-performing team.
Ensure team members adhere to company policies, procedures, and customer service standards.
Monitor staff performance and provide feedback to enhance productivity and engagement.
Handle conflict resolution and foster a positive work environment among the retail team.
Coordinate team meetings and ensure clear communication of goals and expectations.
Assist with other ad-hoc tasks as assigned by the Retail Manager to support daily operations and business needs.

Requirements & Qualifications

Bachelor's Degree or higher in any field.
2+ years of experience in a management position.
Strong leadership and communication skills, with the ability to motivate and guide a team.
Excellent written English and conversational English/Dhivehi to cater to international and local customers.
A proactive, solution-oriented mindset with the ability to adapt in a fast-paced environment.
Strong organizational skills and attention to detail to uphold store standards.
Passion for Oevaali Art Shop's products and lifestyle, with the ability to translate this enthusiasm into exceptional customer service.
Reliability, punctuality, and a commitment to maintaining operational excellence.
Willingness to work flexible hours, including holidays, as needed.

Terms of Employment

Full-time shifts - 5.5 day working week; includes at least one weekend day and some evening shifts.