ވަޒީފާތައް

Contact Center Manager މުއްދަތު ހަމަވެފައި

Tree Top Hospital
މުސާރަ
0 ރުފިޔާ+
ވަޒީފާގެ ބާވަތް
ފުލްޓައިމް
މަޤާމަށް ބޭނުންވާ މީހުންގެ ޢަދަދު
1

ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް
0 ރުފިޔާ+
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty
ވަޒީފާގެ ތަފްޞީލު

General Requirements

  • Bachelors Degree
  • Proven experience as call centre manager or similar position
  • Proficiency in MS Office
  • Knowledge of performance evaluation and customer service metrics
  • Ability to multitask, set priorities and manage time effectively
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Strong coaching and leadership skills, and ability to motivate a team
  • Decisiveness and attention to detail

 

Job Specification

  • Well-versed in all standards and specifications related to a Contact Centre
  • Good command of English, additional language is an advantage
  • Proficient in relevant computer applications
  • Excellent skills in team leadership, coaching, mentoring and decision making
  • Able to multitask between handling daily operational needs and reporting
  • Able to react effectively and calmly in handling staff disputes and emergencies
  • Able to operate well under pressure
  • Should be able to ameliorate guest service and feedback management skills
  • General hospital and medical knowledge of hospital services
  • Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
  • Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses; managing system and process improvement and quality assurance programs.
  • Accomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees
  • Administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Planning and reviewing compensation actions, enforcing policies and procedures
  • Meets call centre financial objectives by estimating requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
  • Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends
  • Meet all booking requests, reschedule requests while working closely together with guest services front office while keeping track of available specialties, doctors on duty and new service additions

ފެންވަރު ނުވަތަ ޝަރުތު

ތަޖުރިބާގެ އެންމެ ދަށް މިންވަރު
ބަޔާންކޮށްފައި ނެތް
އެންމެ ދަށްވެގެން އޮންނަން ޖެހޭނެ ސަނަދު
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ހުށަހަޅަންޖެހޭ ލިޔެކިޔުން

ލިޔެކިޔުން
  • 1. National Identity Card or Passport
  • 2. Recent Passport Size Photograph
  • 3. Updated CV
  • 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
  • 5. Recent Police Report
  • 6. Reference Letter / Experience Letter (from current and previous employer)

އެހެނިހެން މަޢުލޫމާތު

ވަޒީފާގެ ބާވަތް
  • ފުލްޓައިމް
ޝާޢިއުކުރި ތާރީޚް
3 އޯގަސްޓު 2023
މުއްދަތު ހަމަވާ ތާރީޚް
31 އޯގަސްޓު 2023