ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް

0 ރުފިޔާ+
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty

ވަޒީފާގެ ތަފްޞީލު

General Requirements

• Bachelors Degree
• Proven experience as call centre manager or similar position
• Proficiency in MS Office
• Knowledge of performance evaluation and customer service metrics
• Ability to multitask, set priorities and manage time effectively
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Strong coaching and leadership skills, and ability to motivate a team
• Decisiveness and attention to detail

 

Job Specification

• Well-versed in all standards and specifications related to a Contact Centre
• Good command of English, additional language is an advantage
• Proficient in relevant computer applications
• Excellent skills in team leadership, coaching, mentoring and decision making
• Able to multitask between handling daily operational needs and reporting
• Able to react effectively and calmly in handling staff disputes and emergencies
• Able to operate well under pressure
• Should be able to ameliorate guest service and feedback management skills
• General hospital and medical knowledge of hospital services
• Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
• Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses; managing system and process improvement and quality assurance programs.
• Accomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees
• Administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
• Planning and reviewing compensation actions, enforcing policies and procedures
• Meets call centre financial objectives by estimating requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
• Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends
• Meet all booking requests, reschedule requests while working closely together with guest services front office while keeping track of available specialties, doctors on duty and new service additions

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ލިޔެކިޔުން

• 1. National Identity Card or Passport
• 2. Recent Passport Size Photograph
• 3. Updated CV
• 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
• 5. Recent Police Report
• 6. Reference Letter / Experience Letter (from current and previous employer)

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