Client Onboarding & Servicing Manager New

MALDIVES PREMIER BANK PVT LTD

Salary

MVR 0+

Employment Type

Full-Time

Vacancies

Details

Salary and Benefits: MVR 0+

Job Description

Client Onboarding & Servicing Manager

Maldives Premier Bank Ltd. (MPB)
Location: Male', Maldives
Employment Type: Full-time
Reporting to: Head of Operations

Availability: Immediate Hiring
Eligibility: Open to Maldivian Candidates

About Maldives Premier Bank (MPB)

Maldives Premier Bank (MPB) is a digital-first, relationship-led commercial bank established to redefine banking in the Maldives and to support the nation’s next phase of economic growth.
We focus on serving retail, corporates, institutions, and premium clients across priority sectors such as tourism, trade, infrastructure, and sustainable development, differentiating ourselves through high-touch relationship banking, and smart, tailored financial solutions.

Position Overview

The Client Onboarding & Servicing Manager to lead the Bank's customer onboarding, KYC/CDD, account maintenance, and customer servicing functions, ensuring an exceptional customer experience while maintaining full compliance with MMA regulations and AML/CFT requirements.

Key Responsibilities :

Lead the end-to-end onboarding of retail, SME, corporate, and high-risk customers in accordance with KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), AML/CFT, and sanctions screening requirements.
Ensure customer accounts are opened only after all regulatory, legal, and documentation requirements have been fully satisfied.
Oversee customer account maintenance, including mandate updates, signatory changes, customer information amendments, dormant account management, and account reactivation.
Ensure the integrity and accuracy of customer information within the Core Banking System (CBS) and related banking platforms.
Manage periodic KYC reviews, document refreshes, ongoing customer due diligence, and risk-based reviews in line with regulatory requirements.
Strengthen operational controls through maker-checker processes, segregation of duties, exception monitoring, audit trails, and effective issue resolution.
Support regulatory inspections, internal audits, compliance reviews, and responses to regulatory enquiries relating to customer onboarding and account servicing.
Establish and monitor customer service standards, turnaround times (TATs), and continuous improvement initiatives to enhance the customer experience.
Develop and maintain Standard Operating Procedures (SOPs), onboarding manuals, servicing procedures, control checklists, and process documentation.
Work closely with Risk & Compliance, IT, Digital Channels, Branches, and Business teams to support new products, digital onboarding journeys, and operational improvements.
Lead, coach, and develop the Client Onboarding & Servicing team while promoting a culture of accuracy, accountability, customer focus, and regulatory compliance.

Candidate Profile:

Bachelor's degree in Banking, Finance, Business Administration, Law, or a related discipline.
Minimum 5–8 years of banking operations experience, with strong expertise in customer onboarding, KYC/CDD, account servicing, AML/CFT compliance, and customer data management.
Professional certifications such as CAMS, ICA, or other AML/Compliance qualifications are highly desirable.
Strong understanding of banking operational controls, customer due diligence, regulatory compliance, and AML/CFT frameworks.
Experience with Core Banking Systems (CBS), digital onboarding platforms, and workflow management systems is an advantage.
Excellent leadership, analytical, communication, and stakeholder management skills.

How to Apply:

Interested candidates are invited to submit their CV and a brief cover letter, along with the required supporting documents listed below, to [email protected] on or before 15th August 2026.
(Subject line: Application – Client Onboarding & Servicing Manager)

Only shortlisted candidates will be contacted.