Assistant Manager Retail އައު

ޯެ

މުސާރަ

15,000 ރުފިޔާ - 19,999 ރުފިޔާ

ވަޒީފާގެ ބާވަތް

ފުލްޓައިމް

މަޤާމަށް ބޭނުންވާ މީހުންގެ ޢަދަދު

ރަށް

މާލެ ސިޓީ، މާލެ

ތަފްޞީލު

މުސާރައާއި އިނާޔަތްތައް: 15,000 ރުފިޔާ - 19,999 ރުފިޔާ

ވަޒީފާގެ ތަފްޞީލު

About Oevaali Art Shop

Established in 2015, Oevaali Art Shop is a well-loved Maldivian brand, celebrated for its commitment to fine art and design. Alongside our retail and eCommerce presence, Oevaali Art Shop collaborates with over 90 leading hoteliers, resorts, corporations, and government entities in the Maldives, providing boutique support, corporate gifting, bespoke design solutions, and merchandise. As we expand this year locally and internationally, we invite dynamic individuals to join our team and be part of our global journey.

Job Summary

The Assistant Manager, Retail supports daily store operations, team management and customer engagement to drive sales and ensure seamless customer experience. Responsibilities include staff training, inventory control, visual merchandising and managing online order fulfillment. The role also involves handling customer inquiries, overseeing scheduling and ensuring compliance with company policies while fostering a positive work environment.

Key Responsibilities

Lead by example in actively engaging with customers, understanding their needs, and offering personalized product recommendations and styling advice.
Support the retail team to perform at their best by driving customer engagement, promoting featured products, and executing in-store promotions or special events.
Oversee daily store operations, ensuring seamless transactions, efficient customer service, and a well-maintained shopping environment.
Train and mentor retail associates, providing guidance on product knowledge, sales techniques, and company policies to enhance team performance.
Manage and oversee the fulfillment of online orders, coordinating with couriers for timely deliveries.
Monitor inventory levels, perform stock counts.
Handle customer inquiries, feedback, and complaints across email, phone, and social media, ensuring prompt and professional resolution.
Maintain and enhance visual merchandising standards to optimize product presentation and store ambiance.
Manage retail scheduling to ensure adequate coverage and smooth operations.
Support the recruitment, training, and development of retail staff to maintain a high-performing team.
Ensure team members adhere to company policies, procedures, and customer service standards.
Monitor staff performance and provide feedback to enhance productivity and engagement.
Handle conflict resolution and foster a positive work environment among the retail team.
Coordinate team meetings and ensure clear communication of goals and expectations.
Assist with other ad-hoc tasks as assigned by the Retail Manager to support daily operations and business needs.

Requirements

Bachelor's Degree or higher in any field.
5+ years of experience in a management position.
Strong leadership and communication skills, with the ability to motivate and guide a team.
Excellent written English and conversational English/Dhivehi to cater to international and local customers.
A proactive, solution-oriented mindset with the ability to adapt in a fast-paced environment.
Strong organizational skills and attention to detail to uphold store standards.
Passion for Oevaali Art Shop's products and lifestyle, with the ability to translate this enthusiasm into exceptional customer service.
Reliability, punctuality, and a commitment to maintaining operational excellence.
Willingness to work flexible hours, including holidays, as needed.