Customer Relation Management Officer Expired

MALDIVES TRANSPORT AND CONTRACTING COMPANY PLC

Salary

MVR 12,300+

Employment Type

Full-Time

Details

Salary and Benefits: MVR 12,300+
Education Allowance: Diploma - 1500/-, Degree - 2500/-
Overtime
Medical Insurance
Pension Scheme

Job Description

Client Relationship Management: Act as the primary point of contact for assigned clients, building trust and fostering long-term strategic partnerships. This includes providing comprehensive product knowledge, delivering prompt and professional responses to inquiries, and proactively resolving customer concerns.
Market Research & Analysis: Conduct ongoing market research and competitor analysis to maintain a deep understanding of the competitive landscape and industry trends. Identify potential sales opportunities and develop strategies to ensure our continued market leadership.
Sales & Marketing Collaboration: Collaborate effectively with the sales and marketing teams to develop and execute successful customer relationship campaigns and promotional activities, maximizing customer engagement.
Customer Data Management & Reporting: Play a key role in collecting and analyzing customer data to identify trends and generate insightful reports. These reports will be used to inform strategic decision-making across the organization.
Interdepartmental Communication & Collaboration: Utilize excellent communication and interpersonal skills to liaise effectively with clients, suppliers, technical support teams, and colleagues across various departments. This ensures a seamless and positive customer experience.
Perform other duties required or assigned, which help to improve the productivity and service of the Division.

Minimum requirment

Documents

Employment Type

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Published Date

28 July 2024

Expiry Date

31 July 2024