Details

Salary and Benefits

MVR 13,800+

Job Description

Post:	Relationship Officer
No of Vacancy:	01
Post Type:	Permanent
Department:	Sales and Relationship Management department
Reporting to:	Manager – Sales and Relationship Management

 

 

Key Tasks, Responsibilities, and Deliverables:

• Serve as the primary point of contact for overdue or default customers.
• Issue monthly bills, reminders, and demand notices via SMS, email, and letters.
• Manage direct debit requests for customers with standing orders.
• Respond to customer inquiries regarding recovery, repayment, loan products, business proposals, and opportunities.
• Maintain accurate and complete records of loan accounts.
• Support day-to-day recovery operations.
• Assist in account classification and declassification as per regulatory requirements and recovery policies.
• Compile recovery statistics and reports for management.
• Liaise with the Legal Department for notices, litigation documentation, and debt recovery processes.
• Pre-evaluate the commercial viability of loan proposals by analyzing business models, risks, revenue models, and management capability.
• Assess financial statements, budgets, and forecasts to provide recommendations on feasibility and risk mitigation.
• Participate in customer awareness and training programs.
• Maintain professional relationships with businesses, organizations, and government representatives.
• Collaborate with internal departments to enhance products and services.
• Provide support for ad hoc management requests as required.

Requirements and Qualifications:

• GCE ‘O’ Level five pass

Or,

• Certificate Level 3 in relevant field.

Other Competencies required:

• Excellent interpersonal and communication skills and ability to interact with customers in a professional manner.  
• Experience in the customer service and/or banking or financial services industry would be an added advantage. 
• Excellent computer skills including processing word documents, spreadsheets, and databases.  
• Familiarity with trade, economic development, and the development of the private sector in the Maldives would be an added advantage.  
• Experience in the banking or financial services industry would be an added advantage. 

Remuneration: 

• Gross pay: MVR 13,800.00

 Other benefits:

• Health Insurance as per company policy.
• Training and development opportunities.

  Working Hours: 

• The selected applicant will be required to work from 0800 to 1600 on weekdays.   

 

Documents required with the job application:

• Complete and up-to-date Curriculum Vitae (CV).  
• Copy of National Identity Card. 
• Copies of academic certificates with transcripts. 
• All international certificates must be accredited by MQA.
• Reference letters from current/ previous employers certifying types of employment, job roles, and service period. 
• Recommendation letters from previous supervisors or employers (optional). 

How to Apply:

• Required documents should be submitted using the link: https://smedigital.aidaform.com/job-application-form-relationship-officer before 19th January 2026 14:00 hrs.

Important notes for applicants:

• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will be rejected.
• Only short-listed candidates will be notified for an interview.

 

For inquiries, please contact us on weekdays between 8:30 am to 14:00 pm 1613 or email at [email protected]

Requirements and Qualifications

Minimum Experience

Not Specified