Details

Salary and Benefits

MVR 8,000 - MVR 10,000

Job Description

Job Title: Customer Service Executive
Company: Cleanco Pvt Ltd
Location: Maldives

About Cleanco Pvt Ltd:
Cleanco Pvt Ltd is a leading cleaning services company based in the Maldives, committed to providing high-quality, eco-friendly cleaning solutions for homes, offices, and commercial spaces. We take pride in our exceptional customer service and aim to deliver a clean, fresh environment to all our clients.

Job Overview:
We are looking for a dedicated and friendly Customer Service Executive to join our team. The ideal candidate will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent service. If you have a passion for helping people and thrive in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
• Provide information about services, pricing, and availability to potential and existing customers.
• Address customer complaints and issues, providing resolutions that align with company policies and ensuring customer satisfaction.
• Maintain and update customer records in the company database.
• Coordinate with the operations team to schedule cleaning appointments and ensure smooth service delivery.
• Follow up with clients to ensure their satisfaction and gather feedback for continuous improvement.
• Assist in handling customer billing inquiries and payment processing.
• Promote additional services or special offers when appropriate.

Qualifications & Skills:

• Proven experience in customer service or a similar role, preferably in the cleaning or service industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-first attitude.
• Ability to multitask and manage time effectively.
• Proficient in Microsoft Office and customer management software (experience with CRM systems is a plus).
• Positive, friendly, and approachable demeanor.
• A high level of attention to detail and organizational skills.

Why Cleanco Pvt Ltd?

• Competitive salary and benefits.
• Opportunity for career growth and development within a growing company.
• A supportive, collaborative work environment.
• Contribution to a company that values sustainability and customer satisfaction.

If you are passionate about providing excellent customer service and want to be part of a dedicated team, apply today and help us deliver clean spaces and happy customers!

How to Apply:
Send your resume and cover letter to [email protected] with the subject line “Customer Service Executive Application.”

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Ordinary Level (OLevel)

Age

20 years old - 30 years old

Other Information

Employment Type

• Full-Time

Field of work

• Services