Customer Support Officer Expired

PERSONAL COMPUTERS

Salary

MVR 8,000 - MVR 10,000

Employment Type

Full-Time

Island

Male' City, Male'

Details

Job Description

General Requirement

Proven customer support experience or experience as a customer service representative.
Track record of over-achieving quota
Strong communication skills and a patient listener.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Ability to work both independently, with minimal supervision, and in a team environment.

Duties and Responsibilities

Attend Incoming queries from hotline, Social Media platforms and website.
Hold up discipline, disheartens, anger, and personal issues when attending to end-client.
Information, quotation and support provided by CSA’s has to be up-to-date and followed up with necessary department to ensure quality of service and information provided to end-client.
Pro-active to serve customer requests and timely execution of work flow that involves customers.
If/when a customer complaint arrives to notify your head & if/when not resolved complaint needs to passed to head at your earliest.
Maintain customer relations with routine practice.
Contribute to sales target set by company by coordinating with team while reaching set personal targets.
Follow instruction given to ensure maximum records are documented of your work using tools given on a daily basis.
Preparing shift end reports and delivering it to proper channels.
Self-development and adherence, to work, to gain new skills to make the service you extend to end-client better.