Details

Salary and Benefits

MVR 0+

Job Description

Post:	Customer Service Associate
Vacancies:	01
Post Type:	Permanent
Department:	Sales and Relationship Management
Reporting to:	Relationship Manager

 

Key Tasks, Responsibilities and Deliverables:    

• Handle inbound customer inquiries professionally through multiple channels (phone, email, social media, and chat), focusing on first-contact resolution.
• Maintain detailed and accurate records of all customer interactions in the CRM system.
• Deliver comprehensive product and service information to customers.
• Analyze and resolve customer complaints with empathy and professionalism.
• Execute proper escalation procedures for complex issues while maintaining customer satisfaction.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Contribute to continuous improvement by collecting and sharing customer feedback.
• Participate in regular training sessions to stay current with product knowledge and service standards.

Requirements and Qualifications:

• GCE ‘O’ level 5 pass, OR,
• Certificate Level 3 in relevant field.

Other Competencies required: 

• Strong verbal and written communication skills in both Dhivehi and English.
• Prior experience in a Contact Centre, Customer Service, or Service Industry will be an added advantage.
• Ability to analyze situations and develop effective solutions.
• Strong team player with the ability to work independently.
• Proficiency with CRM software and contact Centre technologies would be an advantage.

Remuneration:

• Competitive Salary package.

Other benefits:

• Health Insurance as per company policy.
• Training and development opportunities.

Working Hours:  

• The selected applicant will be required to work from 0800 to 1600 on weekdays.  

Documents required with the job application:

• Complete and up-to-date Curriculum Vitae (CV).  
• Copy of National Identity Card. 
• Copies of academic certificates with transcripts. 
• All international certificates must be accredited by MQA.
• Reference letters from current / previous employers certifying type of employment, job roles, and service period. 
• Recommendation letters from previous supervisors or employers (optional). 

How to Apply:  

• Required documents should be submitted using the link before https://smedmv.aidaform.com/job-application-form-customer-service-associate2 13th August 2026, 14:00hours.

Important notes for applicants:

• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will be rejected.
• Only short-listed candidates will be notified for an interview.

 

For inquiries, please contact us on weekdays between 8:30 am to 16:00 pm 1613 or email at [email protected]

Requirements and Qualifications

Minimum Experience

Not Specified