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SUPPORT ADMINISTRATOR, SERVICE DESK (1) – 01 YEAR CONTRACT / TECHNOLOGY DEPARTMENT

Job Scope

The Support Administrator, Service Desk is responsible for answering support calls and emails from staff regarding various request to IT. Provides first level support to troubleshoot, identify, resolve, report computer, systems and network issues and schedule service calls to other technical staff in IT department. Responds to Service Desk tickets and escalates to other technical staff in IT department.

Key Responsibilities

• Provide technical support to staff in issue resolution.
• Provide first level support for all IT systems and Services
• Diagnose and resolve end-user PC hardware / software problems, network or local printer problems, email, Internet or Local Area Network access problems.
• Resolve User ID and Password issues in a quick and efficient manner.
• Assist in the installation and maintenance of software and hardware.
• Work with other technical staff to develop and document procedures on installation and maintenance.
• Setup, Image, Format and Install PCs and Laptops.
• Setup and install monitors, printers, IP phones, Scanners, Faxes, etc.
• Install and document new software/hardware as requested.
• Utilize help desk software for tracking and documenting issues.
• Clearly and accurately document issues and resolutions.
• Provides first level support for electronic banking systems such as Internet Banking, ATMs, POS machines and etc.
• Print PIN mailers and deliver to the relevant departments.
• Provides emergency support after normal working hours.
• Assist in taking system backups, testing backup.
• Execute and complete End of Day or Batch Processing procedures daily.
• Attend ATM issues and fixing them with the help of external parties.
• User management; user creation activation and deactivation.
• Inventory Management; regular updating of IT inventory.
• IT resource allocation; handing over It resources to staff and removal.

Requirements

• A Diploma or degree in information technology
• Minimum 02 years work experience in related field
• Proficiency in MS office suite of applications
• Fluency in Oral and Written Communication
• Ability to plan, multitask and manage time effectively.
• Reasonable knowledge and work experience in Islamic Banking and Finance or Banking will be an added advantage.
• Highly driven and self-motivated individuals with good interpersonal, communication and problem-solving skills.
• Leadership skills with ability to Lead, Monitor and Manage staff.

Documents required with application.

1. Curriculum Vitae (CV) / Resume,
2. Attested educational certificates,
3. National ID card copy,
4. Passport Size Photo
5. Police Report (validity less than 06 months)

Deadline:

Date: 02^nd December 2024

Time: 14:30

Inquiries

Should you have any inquiries please send us an email to [email protected].

REMUNERATION

An attractive remuneration package will be offered to successful candidates commensurate with their experience and qualifications.

If you meet the above requirements and are keen to embark on an exciting and challenging career with us, please apply online using the button at the top.

Please note that only shortlisted candidates will be contacted to attend interview.

• Banking and financial service activities, except insurance and pension funding

• Contract