• Answer phone calls or emails from customers and assist with their enquiries.
• Help with the optimization and streamlining of the full order cycle.
• Ensure compliance with company policies and procedures for order management.
• Coordinate with other departments to ensure timely and accurate order fulfillment.
• Assist with the coordination and management of delivery operations.
• Contact customers directly to resolve any issues related to their orders.
• Invoice customers and collect payments according to agreed terms.
• Monitor and track the performance of orders, shipments, invoices, and payments.