• Developing and sustaining long-lasting relationships with customers.
• Calling potential customers to explain company products and service and encourage purchases.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products and services.
• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Collaborating with the marketing department to ensure that the company is reaching its target audience.
• Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
• Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.
• Managing inventory by stocking and cataloging products for a business
• Performing quality checks on stored inventory and discarding inventory that does not meet the company’s standards.
• Updating inventory count and maintaining inventory records to share with management and other stakeholders in the business.
• Reporting discrepancies in inventory that indicate theft, such as too little inventory at last count
• Implementing loss prevention programs to prevent theft.
• Obtaining estimates and price details from different vendors to compare costs.
Requirements:
- Ability to Work Under Pressure
- Time Management
- Flexibility & Adaptability
- Knowledge on stock and inventory.
- Communication and Customer Service Skills