Details

Salary and Benefits

MVR 12,752
30 Days Annual Leave
30 Days Medical Leave, including 15 days without a medical Certificate and 15 days with a medical certificate
Overtime Compensation
Opportunities for professional development and growth
Collaborative and supportive work environment.
Comprehensive Insurance Package

Job Description

The Receptionist will provide high-quality, customer-focused service to all patients and visitors under the guidance of the Managing Director. This role involves managing patient inquiries, scheduling appointments, and ensuring smooth and efficient operations at the front desk, contributing to the overall positive patient experience and service excellence at TotalPhysio Private Limited.

Key Responsibilities

• Greet and assist clients, ensuring a welcoming and professional atmosphere at all times.
• Manage incoming calls, emails, and messages, directing them to the appropriate departments or personnel.
• Schedule and coordinate patient appointments, ensuring efficient use of clinic resources and minimal wait times.
• Handle patient registration processes, including the accurate completion and verification of required forms.
• Process payments, issue receipts, and maintain accurate financial records for all transactions.
• Provide patients and visitors with information regarding clinic services, procedures, and policies.
• Maintain confidentiality of all patient and clinic information in accordance with law and clinic policies.
• Monitor and manage the reception area to ensure it is clean, organized, and stocked with necessary supplies.
• Perform general administrative tasks such as filing, data entry, and managing correspondence.
• Assist with the coordination of patient care by liaising with Physiotherapist and/or any other healthcare professionals as needed.
• Handle incoming and outgoing letters, packages, and deliveries, ensuring timely and accurate distribution.
• Support emergency protocols and provide assistance during urgent situations as required.
• Collaborate with all clinic staff to ensure seamless operation and a positive patient experience.
• Participate in ongoing professional development and training activities.
• Perform any other task assigned by the Managing Director/ Management.

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Ordinary Level (OLevel)

Documents to Submit

Documents

• Curriculum Vitae (CV)
• O-Level Certificate and Transcript Copy
• Undergraduate Degree Certificate(s) with Transcript & Marksheet Copy (if available)
• Copy of National ID card
• Colored Digital or Scanned Passport-Size Photo (minimum resolution of 200 DPI)
• Reference letters from previous employers (if applicable).
• Any additional certifications relevant to the role, such as customer service training.

Other Information

Industries

• Hospitals and other health activities

Occupations

• Receptionist

Employment Type

• Full-Time

Field of work

• Health and Welfare
• Services

Skills Required

• Customer service
• Customer service skills