General Requirements
- Diploma in Marketing, PR, Event Management or similar (preferred)
- Completed GCE O/L or A’L (minimum)
- Experience working in healthcare industry, PR, event planning, or related field would be an advantage
- Ability to work independently and collaboratively
- Excellent communication and presentation skills
- Strong computer literacy
- Ability to multitask and work well under pressure
Job Specification
Guest Relations
- Address and resolve guest complaints and feedback through various channels (in-person, phone, online), collaborating with other departments to ensure timely and effective resolution.
- Monitor social media for guest feedback and actively work to improve online reputation and increase positive reviews.
- Assist in preparing and distributing guest feedback surveys.
Media Relations
- Serve as a key liaison with media agencies, coordinating meetings, press conferences, and interviews.
- Develop and maintain strong relationships with media contacts.
- Create briefs for the PR Manager to facilitate their representation of the hospital at press events and interviews.
- Arrange interviews with hospital administrators to ensure accurate and consistent messaging.
Analyze media coverage to understand and report on public perception of the hospital.
Content writing & Communications
- Write, review, edit, translate, and update content for the hospital's website, blogs, marketing materials, and other platforms in both Dhivehi and English.
- Assist in preparing and disseminating press releases in partnership with media agencies.
- Support the PR Manager in identifying opportunities to enhance the hospital's public image.
- Facilitate communication between hospital staff and management using appropriate channels.
Crisis Communication & Policy:
- Support the PR Manager in strengthening and upholding public relations policies, particularly concerning potential crisis situations.
- Compile information and generate reports on relevant cases
Essential Skills:
- Excellent written and verbal communication skills in both Dhivehi and English.
- Proven ability to handle guest complaints and resolve conflicts effectively.
- Strong understanding of media relations and experience working with media outlets.
- Proficiency in creating engaging and informative content for various platforms.
- Ability to analyze media coverage and understand public perception.
- Strong organizational and time-management skills.
- Ability to work effectively both independently and as part of a team.