Details

Salary and Benefits

MVR 13,800+

Job Description

Post:                                 Loan Servicing Associate

No of Vacancies:           01                    

Post Type:                      Permanent

Department:                 Credit Operations Department

Reporting to:                Lead Loan Servicing Executive

 

Key tasks, responsibilities and deliverables: 

• Prepare and process facility documentation, sanction letters, charge documents, and mortgage registrations in line with approved terms and timelines. 
• Execute loan disbursements and inspections accurately, ensuring compliance with SLA requirements. 
• Attend to customer requests promptly, log facility interactions clearly, and escalate issues to supervisors when necessary. 
• Maintain registers, portals, and filing systems with accuracy, ensuring secure custody of charge documents and supporting records. 
• Support reporting requirements by generating accurate updates and contributing to weekly/monthly management reports. 
• Ensure compliance with applicable laws, regulations, and internal policies in all assigned duties. 
• Obtain all the required documentation and complete mortgage formalities prior to disbursing the loan. 
• Update and maintain the customer files, registers, and any other files related to credit facilities. 
• Create and maintain complete records of customers’ loan accounts. 
• Respond to all customer inquiries in a timely and appropriate manner. 
• Support Finance and Credit Officers by serving as a primary point of contact with customers, gathering necessary loan documentation, and assisting in facilitating loan requests from application through closing. 
• Provide support for the day-to-day maintenance and quality of the loan portfolio. 
• Carry out project inspections and review visits. 
• Carry out any other work as assigned by the Management. 

Requirements and Qualifications: 

• GCE ‘O’ Level five pass

Or,

• Certificate Level 3 in relevant field.

Other Competencies required: 

• Strong analytical, problem-solving and decision-making skills with the ability to adapt to change.   
• In-depth knowledge of local business environment and supply chain.
• Excellent interpersonal and communication skills.  
• Excellent computer skills including processing of word documents, spreadsheets and databases. 
• Familiarity with trade, economic development, and development of private sector in the Maldives. 
• Experience in the banking or financial services industry would be an added advantage.

Other Benefits:

• Health Insurance as per company policy.
• Training and development opportunities.

 Working Hours:  

• The selected applicant will be required to work from 0800 to 1600 on weekdays.  

Documents required with the job application:  

• Complete and up-to-date Curriculum Vitae (CV). 
• Copy of National Identity Card. 
• Copies of academic certificates with transcripts.
• All international certificates must be accredited from MQA
• Reference letters from current/ previous employers certifying type of employment, job roles and service period. 
• Recommendation letters from previous supervisors or employers (optional). 

How to Apply:  

• Required documents should be submitted using the link: https://smedmv.aidaform.com/job-application-form-loan-servicing-associate before 28^th April 2026, 14:00 hrs.

Important notes for applicants:  

• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will be rejected.
• Only short-listed candidates will be notified for interview.

For inquiries, please contact us on weekdays between 08:30am to 14:00pm via phone 1613 or email to [email protected]

Requirements and Qualifications

Minimum Experience

Not Specified