Call Center Rep Expiring Soon

BROTHERHOOD INVESTMENT PVT LTD

Salary

MVR 7,500 - MVR 10,000

Employment Type

Full-Time

Vacancies

Island

Male' City, Male'

Details

Job Description

Customer Support: Provide timely and accurate responses to customer inquiries via phone, email, and chat regarding order status, product information, shipping, returns, and other relevant topics.
Problem Resolution: Identify and resolve customer issues and complaints effectively and efficiently, aiming for first-call resolution whenever possible.
Order Management: Assist customers with placing orders, modifying existing orders, processing refunds, and initiating exchanges, adhering to company policies and procedures.
Technical Assistance: Troubleshoot and provide basic technical support for navigating the e-commerce website, account login issues, payment processing, and other online platform-related concerns.
Product Knowledge: Maintain up-to-date knowledge of the company's product offerings, promotions, pricing, and inventory availability to accurately address customer inquiries and recommend suitable products.
Communication: Communicate effectively with customers and internal teams to relay feedback, escalate unresolved issues, and collaborate on problem-solving initiatives.
Documentation: Accurately document customer interactions, including inquiries, resolutions, and any relevant notes, in the CRM system to ensure a comprehensive customer service record.