Details

Salary and Benefits

MVR 6,000 - MVR 12,000
Sales Commission and Performance-based allowances

Job Description

• To be responsible for telephone, email, and on-site technical support for 9T9 Business Solutions’ customers
• Carry out software, hardware, and networking technical support as required by the customer under service contracts between the customer and 9T9 Business Solutions Pvt. Ltd.
• To assist customers in troubleshooting problems with their systems, including troubleshooting hardware and software, e-mail, and make recommendations for repairs and corrections where required
• To assist in the setup, maintenance and removal of user network accounts where appropriate. However accessing and making changes to servers are allowed for senior technicians and superiors only.
• To ensure the Mean Time to Repair is kept to a minimum
• To Carry out routine computers and network maintenance tasks as per the service standards or as may be assigned by supervisors from time to time
• To ensure routine dust cleaning of computers is done.
• Ensure service logs are updated as soon as the task is completed or the visit is finished.
• To carry out verification of all technical support calls
• To be responsible to keep a high standard in the provision of technical support to customers
• To be familiar with the network infrastructure (computers, cables, modems, patch panels, hubs, switches, routers, etc.) and all other materials and systems required for the sale of goods and services by 9T9 Business Solutions
• Ensure Company Procedures are followed in the provision of telephone and Onsite technical support to customers
• To guide junior staff to make them familiar with network infrastructure (computers, cables, modems, routers, servers, UPS, cameras, biometric products, access control systems and other items)
• To assist the engineering team in the repair and maintenance of 9T9 Business Solution’s network infrastructure to maintain uptime and service standards.
• To carry out technical tasks required in 9T9 Business Solutions’ offices and outlets if assigned by the manager

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Ordinary Level (OLevel)

Documents to Submit

Documents

• ID Card Copy
• Police Report
• CV
• Educational Certificate Copies

Other Information

Industries

• Wholesale and retail trade of electric and electronic products
• Telecommunications
• Computer programming, consultancy and related activities
• Information service activities
• Repair of computers and personal and household goods

Occupations

• Technician, IT

Employment Type

• Full-Time