Details

Salary and Benefits

MVR 10,000+

Job Description

About Us: HASH is a dynamic digital agency specializing in cutting-edge software development and marketing services to elevate our clients' online presence. We pride ourselves on innovation, creativity, and delivering exceptional results. In addition to marketing and software development, we provide comprehensive IT solutions and corporate IT support services, ensuring our infrastructure is robust and efficient.

Job Description:

We are looking for a detail-oriented and skilled IT Technician to join our team. The ideal candidate will have strong technical knowledge in IT systems, hardware, software, and network troubleshooting. As an IT Technician, you will play a key role in maintaining and supporting customer IT infrastructure, ensuring smooth and secure day-to-day operations for our team and clients.

Key Responsibilities:

• Technical Support:

  • Provide technical support to employees and clients via phone, email, or in-person.
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues.
  • Set up, configure, and maintain desktops, laptops, printers, and mobile devices.
  • Assist with software installations, upgrades, and configurations.

• Network & System Maintenance:

  • Monitor network performance and troubleshoot issues related to connectivity and network equipment (routers, switches, firewalls, etc.).
  • Perform regular system updates, security patches, and backups.
  • Support cloud-based services and virtual environments.
  • Maintain and troubleshoot both wired and wireless networks.

• Hardware & Software Management:

  • Install, maintain, and repair computer systems, servers, and peripherals.
  • Ensure hardware components are functioning properly and upgrade or replace parts as necessary.
  • Maintain inventory of IT assets, including hardware and software licenses.

• Cybersecurity & Data Protection:

  • Implement security protocols to protect company data and systems.
  • Assist in monitoring and maintaining firewalls, antivirus, and other security measures.
  • Identify and mitigate potential cybersecurity threats.

• Documentation & Reporting:

  • Maintain detailed documentation of technical support requests and resolutions.
  • Assist in creating user guides, FAQs, and other IT-related documentation for internal use.
  • Report system performance and any technical issues to the IT Supervisor.

Qualifications:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field would be an Advantage.
• Proven experience as an IT Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and network systems.
• Familiarity with cloud-based services, virtualization, and cybersecurity best practices.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent communication and customer service skills.
• Ability to work independently as well as part of a team.

What We Offer:

• Competitive salary.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

How to Apply:

Interested candidates are invited to send their resume and cover letter to [email protected] with the subject line “IT Technician Application – [Your Name].”

HASH is committed to fostering a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.

Requirements and Qualifications

Minimum Experience

Not Specified

Documents to Submit

Documents

• CV
• Maldives National ID Copy
• Reference Letters
• Educational Certificates

Other Information

Industries

• Information service activities

Occupations

• Technician, computer

Employment Type

• Full-Time

Field of work

• Information and Communication Technology (ICT)