Details

Salary and Benefits

MVR 7,000+
Service Charge

Job Description

Welcoming guests in a friendly and professional way
Addressing and escalating customer complaints
Providing information about facilities, programs and other services
Job brief
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements and Qualifications

Minimum Experience

Not Specified

Age

Up to 30 years old

Documents to Submit

Documents

• Please send your CV along with ID card to [email protected]

Other Information

Industries

• Tourist Guest House

Occupations

• Hotel receptionist

Employment Type

• Full-Time
• Contract

Field of work

• Services