Details

Salary and Benefits

MVR 10,000+

Job Description

Position: Customer Service Representative, SME HUB

Gazette Announcement: https://gazette.gov.mv/iulaan/247258

Job Summary:

The Customer Service Representative will be responsible for assisting customers during their
buying process, promoting the products and addressing the customer concerns in a professional
manner. The Customer Service Representative will also be required to conduct the payment
transactions and processes including cash, credit/debit according to the POS system and ensure
daily reconciliation

Job Duties:

• Welcome customers and attend to their inquiries and maintain a positive work
environment for all the staff on duty
• Maintain an appropriate level of awareness of the location of items within the store and
are available to answer customer questions about products
• Listen to customer complaints and attend to them diligently or refer them to the SME Hub
manager.
• Carry out daily cash & card reconciliation at the end of each shift and communicate with
the senior sales associate at the second shift with regard to cash reconciliation and solve
issues that may arise with the advice from the head office.
• Ensure an accurate till report is generated at the end of each shift
• Ensure that the money has been counted correctly and there are no discrepancies
• Ensure check out stations operate smoothly and efficiently
• Create, update and maintain a register of all stock/inventory in the store
• Ensure that the inventory restocking needs are promptly communicated to the SME Hub
Manager.
• Ensure that the shelves are adequately stocked at all times
• Manage the check-out area and ensure the station remains clean and efficiently run.
Ensure that the store is clean and orderly
• Ensure the cash out register has adequate cash and chang

Additional Responsibilities:

• Perform other work-related duties assigned by the Business Center Corporation.

Minimum Requirements:

Minimum 4 "D" passes in O' Level or equivalent qualification OR Vocational Training and Minimum 2 Years of Work Experience

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Ordinary Level (OLevel)

Documents to Submit

Documents

• 1. Job Application Form
• 2. Curriculum Vitae
• 3. ID Card Copy / Passport Copy
• 4. Accredited and attested copies of certificates
• 5. Previous employment reference letters
• 6. Police Certificate

Other Information

Employment Type

• Full-Time