Jobs

Salary
MVR 12,500 - MVR 13,500
Employment Type
Full-Time
Vacancies
1

Details

Salary and Benefits
MVR 12,500 - MVR 13,500
Job Description

TERMS OF REFERENCE (TOR) 

Post: Customer Service Representative   

Vacancies: 01                    

Post Type: Full time  

Department: Loan Application Support Department

Reporting to:   Manager - Loan Application Support

Key Tasks, Responsibilities, and Deliverables:    

  • Provide customers with the products and service information of the corporation in an effective and efficient manner.
  • Attending to emails, customer queries, and phone calls in a timely and professional manner
  • Respond to customer inquiries.
  • Maintaining accurate records of discussions with customers.
  • Handle and resolve customer complaints.
  • Identify and escalate priority issues.
  • Review feedback from customers and identify trends for improvement.
  • Attend and complete basic documentation for applications received through the customer portal.
  • Learning about the products and services of the corporation as well as keeping up to date on any changes.
  • Undertake other miscellaneous tasks assigned by the Supervisor/Manager.

Requirements and Qualifications: 

  • Certificate Level 3 in relevant field. OR,
  • GCE ‘O’ Level three ‘C’ pass and SSC Dhivehi pass with 3 years relevant experience.

Other Competencies required:

  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent interpersonal and communication skills and ability to interact with customers in a professional manner.  
  • Excellent computer skills including processing word documents, spreadsheets, and databases.  
  • Familiarity with trade, economic development, and the development of the private sector in the Maldives would be an added advantage.  
  • Experience in the banking or financial services industry would be an added advantage. 

Remuneration Package:  

  • Gross pay is between MVR 12,500 – MVR 13,500 depending on the Qualification and Experience. 

Working Hours:  

  • The selected applicant will be required to work from 0800 to 1600 on weekdays.  

Other benefits:

  • Health Insurance as per company policy
  • Training and development opportunities

Documents required with the job application:  

  • Complete and up-to-date Curriculum Vitae (CV). 
  • Copy of National Identity Card. 
  • Copies of academic certificates with transcripts (All international certificates must be accredited by MQA)
  • Reference letters from current/ previous employers certifying type of employment, job roles and service period. 
  • Recommendation letters from previous supervisors or employers (optional). 

How to Apply:  

 Important notes to applicants:  

  • Incomplete applications will be rejected without further notice.
  • Applications should be submitted only via the given link, applications received via email will be rejected.
  • Only short-listed candidates will be notified for interview.

For inquiries, please contact us on weekdays between 9:00 am to 14:00 pm via phone at 3026016 / 3026018 or email to [email protected] 

Requirements and Qualifications

Minimum Experience
Not Specified

Other Information

Employment Type
  • Full-Time
Field of work
  • Services
Published Date
15 January 2023
Expiry Date
22 January 2023