Customer Service Coworker New

YSER PVT LTD

Salary

MVR 8,000 - MVR 10,000

Employment Type

Full-Time

Vacancies

Island

Male' City, Male'

Details

Salary and Benefits: MVR 8,000 - MVR 10,000

Job Description

Job Title: Customer Service Coworker

Job Summary

The Customer Service Coworker is responsible for managing customer inquiries, processing orders, and ensuring a seamless shopping experience across all digital platforms. This role requires strong communication skills, problem-solving ability, and attention to detail.

Key Responsibilities

Respond promptly to customer inquiries via social media platforms, phone, WhatsApp, Viber, and email.
Process orders, payments, and follow up on delivery schedules.
Assist delivery teams to fulfil orders and give updates to customers.
Handle customer complaints and other issues professionally
Provide accurate product information (materials, dimensions, availability)
Coordinate with warehouse and delivery teams to ensure timely fulfillment
Update CRM systems with accurate customer records and interactions
Monitor online reviews and maintain high customer satisfaction ratings
Support after-sales service.

Requirements

Previous experience in customer service, retail, or e-commerce preferred
Strong written and verbal communication skills
Ability to multitask in a fast-paced online environment
Basic computer skills (CRM systems, Excel, email platforms, social media tools)
Problem-solving mindset with attention to detail
Professional, courteous, and customer-focused attitude.

Preferred Skills

Experience in online retail.
Familiarity with omnichannel communication platforms
Understanding of logistics and delivery coordination

Performance Indicators (KPIs)

Response time to inquiries.
CRM/Data Accuracy Compliance
Information Accuracy
Resolution time for complaints.
Upselling / Cross-Selling Contribution

Salary can be negotiated based on experience and education. Bike/Car driving license will be an advantage as field work is required from time to time.