Barista Expired

MERAKI

Salary

MVR 8,000 - MVR 12,000

Employment Type

Full-Time

Vacancies

Island

Male' City, Male'

Details

Salary and Benefits: MVR 8,000 - MVR 12,000
Sales incentives
On the Job Learning
Training opportunities

Job Description

Overall
Our Goal is to deliver the world’s best coffees. Farmers, employees, and customers are collaborators in our effort to create a memorable and enriching coffee experience. We are not afraid to ask questions, to try new things, and to admit that we are constantly learning. We strive for innovation and improvement. We know that extraordinary coffee is not the result of chance, but the product of hard work, skill, curiosity, and an unyielding commitment to quality.
We work each day to change the way the world understands and experiences coffee, elevating a daily ritual into a culinary experience. We celebrate coffee’s agricultural origins and the dedicated professionals who devote their lives to coffee.
Working in the retail stores, baristas provide courteous, knowledgeable outstanding customer service through excellent product knowledge and superior barista skills. Baristas support all sales efforts in the retail stores through outstanding customer service, beverages prepared according to Meraki’s highest standards, and a commitment to quality in all of the goods the company offers.
Vaccination Requirement: All Meraki employees must be able to provide proof of full vaccination against Covid-19 within 30-days of hire date.

Operations
• Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
• Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar
• Uphold the company’s standards regarding merchandising, inventory, and rotation of store products
• Offer relevant, thoughtful ideas and suggestions for improving operations
• Ensure adherence to the company’s dress code, as well as all health and safety requirements

Drink Quality/Education
• Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
• Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
• Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
• Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
• Educate customers and staff on all coffee and teas carried
• Assist in the training and development of new staff
• Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills
• Demonstrate an ongoing pursuit of education, training, and industry trends

Guest Engagement
• Ensure guests are warmly received and welcomed; engage the guests in a sincere and friendly manner, including greeting guests with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
• Respond to questions, orders, and concerns with patience, confidence, and professionalism
• Engage guests about their drink preferences and tailor suggestions accordingly
• Facilitate easy dialogue with guests regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions

Team Engagement
• Participate in store-wide profit initiatives
• Offer strategic input or suggestions as to how to increase store profitability
• Demonstrate initiative with routine tasks

Education Requirements
• Certificates aren’t necessary, we value your experience and ability to learn!

Qualifications
• Ability to maintain a pleasant disposition and sense of urgency in helping customers
• Demonstrate a passion for coffee and tea
• Capability to interface and maintain effective relationships with co-workers and customers
• Logical and methodological approach to problem-solving
• Flexible, with the ability to multi-task in a highly demanding, stressful environment
• Maintain a calm demeanor during periods of high volume
• Ability to cooperate successfully as a member of a team
• Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
• Communicate clearly, honestly, and promptly
• Ability to use available resources to answer questions
• Maintain regular and consistent attendance and punctuality

Language Skills
• Ability to read and speak English proficiently.

Physical Demands
• While performing the duties of this job, the employee is regularly required to see, talk and hear.
• The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 20 KGs.
• At times, may require more than 40 hours per week to perform the essential duties of the position.