Details

Salary and Benefits

Salary not specified

Job Description

Job brief

AIRPORT REPRESENTATIVE DUTIES AND RESPONSIBILITIES:

1. Handling guest arrival with pick-up request, and arrange the transportation.
2. Assist with guest luggage as and when required.
3. Give all Resort facilities information to the guest and assists them 
4. Inform reception manager, concierge, or guest relation officers when VIP on their way to the Resort.
5. Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
6. Stand by at the arrival terminal for every flight arrival.
7. Write all the additional instructions for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.
8. Any changes on arrival and departure flight must be reported to the Front Office Manager.
9. Submit names and arrival flight numbers to meeting service staff.
10. Ensures the neat appearance and grooming of airport representative officers.
11. Anything that is related to the operation, as well as special cases of leaving, must be noted down in the logbook, and also have to have the written approval of the Hospitality Manager or Chief Concierge.
12. Must follow the working schedule properly. Any changes to be reported and approved by the duty manager.
13. Maintain detailed knowledge of all facilities and services offered by the Resort.
14. VIP and VVIP guests to be welcomed at the airport and ensure transportation is arranged.
15. Maintain a good relationship with airline personnel, immigration, and customs officers under the guidance of the Manager. 

Requirements

• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills

Requirements and Qualifications

Minimum Experience

2 Years

Other Information

Employment Type

• Full-Time