Details

More Details

The Certificate III in Customer Support and Service Engineer covers a range of topics and competencies to prepare individuals for a career in customer support and service engineering. This course include the following areas of study:

Customer Service Principles: Understanding the principles and importance of customer service, including effective communication, problem-solving, and conflict resolution techniques.

Technical Support: Developing technical knowledge and skills to troubleshoot, diagnose, and resolve customer issues related to various products, services, or technologies.

Course Fee

Unspecified

Num. of Seats

15

Course Location

G. Light Sky, Bodurasgefaanu magu, Male’, Maldives

Male' City, Male'

Requirements

Student Requirements

• Completion of Grade 6 OR (16 years of age AND able to communicate in English)

Course Structure

Modules

• Windows Operating System & Utilities
• Fundamentals of Hardware & Troubleshooting
• PC Fundamentals
• Windows Essentials
• Network Basics
• Leadership and Working in Teams
• PC Configuration and Maintenance
• Customer Support Service
• Final Project

Other Information

Mode of Study

• Full-Time