Details

More Details

National Certificate III in Guesthouse Operations is designed to equip individuals with the essential skills and knowledge required to provide quality service in guesthouse settings. The course prepares learners to perform a range of operational tasks while ensuring guest satisfaction and maintaining industry standards.

Course Fee

Course Fee Free

Num. of Seats

20

Campus

Ha. Kelaa Campus

Course Location

HA. Kelaa

Requirements

Student Requirements

• Able to communicate in both Dhivehi and English
• Computer literate
• Aged 16 - 35 years

Course Structure

Modules

• Develop tourism industry knowledge
• Apply work ethics and professionalism
• Follow health, safety and security procedures
• Practice effective workplace communication
• Provide effective customer care
• Perform basic computer operations
• Provide first aid
• Respond to fire
• Clean guest house and its equipment
• Prepare Rooms for Guests
• Respond to guest inquiries and complaints
• Receive & Process Reservations
• Manage Financial Operations
• Perform arrival and departure services
• Organize excursions and site seeing trips
• Undertake basic of food and beverage services
• Perform Guesthouse office administration Procedures
• Maintain guesthouse premises
• Provide information related to History of Maldives and its culture
• Provide laundry Services to guests

Documents to Submit

Documents

• Copies of Educational Certificates and Transcripts
• Copy of National ID card