User Support Specialist Expired

V.B BROTHERS PVT LTD

Salary

MVR 10,000 - MVR 15,000

Employment Type

Full-Time

Vacancies

Details

Salary and Benefits: MVR 10,000 - MVR 15,000

Job Description

SUMMARY

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Must be great communicators and be able to translate their technical knowledge into actionable direction. When they don’t have an answer, should know how to research the problem and come up with a solution.

PRIMARY RESPONSIBILITIES

Prepare evaluations of software or hardware and recommend improvements or upgrades.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Refer major hardware or software problems or defective products to vendors or technicians for service.

ELIGIBILITY

Compulsory