Details

Salary and Benefits

MVR 200

Job Description

Reference:
TradeNet-CS/J/2021/3

Term of Employment:
Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Working days and hours:
Sunday to Thursday, 10:00 a.m. to 02:00 p.m.

Remuneration:
Daily rate (gross) of MVR 200 per day attended.

Scope of Work:

• Answer incoming calls and respond to customer emails and live chat.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide service information to customers.
• Process forms and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls, live chat where necessary.
• Complete call logs and reports.
• Other relevant duties as assigned.

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Ordinary Level (OLevel)

Documents to Submit

Documents

• 1. Job application form (https://cutt.ly/jobapplicationform)
• 2. Copy of national ID card
• 3. Copies of academic certificates
• 4. Copies of employment reference letters
• 5. CV

Other Information

Occupations

• Assistant Customer Service Officer
• Customer Service Officer
• Public relations officer

Employment Type

• Part-Time
• Contract

Skills Required

• Customer service
• Multitasking
• Problem-Solving