Details

Salary and Benefits

MVR 9,280

Job Description

Job application form: [Download]

Post type:
Full-time, shift-duty.

Date of commencement:
Commencement of employment shall be between February and April 2021.

Term of employment:
Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Working hours:
Sundays to Thursdays: 08:00 - 17:00 hrs.
Saturdays: Half-day (4 hrs)

Scope of work:

• Answer incoming calls and respond to customer emails and live chat.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process forms and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls, live chat where necessary.
• Complete call logs and reports.
• Other duties as assigned.

Desired skills:

• Excellent listening, verbal, and written communication skills in Dhivehi and English.
• Excellent data entry and typing skills.
• Ability to handle stressful situations appropriately.
• Pleasant personality with ability to work in teams, and individually, delivering results with minimum supervision in challenging circumstances.

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Ordinary Level (OLevel)

Documents to Submit

Documents

• Job application form
• CV
• Copy of national identity card
• Copies of academic certificates
• Copies of employment reference letters

Other Information

Occupations

• Customer Service Officer

Employment Type

• Full-Time

Skills Required

• Customer service