Details

Salary and Benefits

MVR 11,699+

Job Description

BE PART OF THE TEAM

 

SUPPORT ADMINISTRATOR, SERVICE DESK (1) / TECHNOLOGY DEPARTMENT

Job Scope

The Support Administrator, Service Desk is responsible for answering support calls and emails from staff regarding various request to IT. Provides first level support to troubleshoot, identify, resolve, report computer, systems and network issues and schedule service calls to other technical staff in IT department. Responds to Service Desk tickets and escalates to other technical staff in IT department.

Key Responsibilities

• Provide technical support to staff in issue resolution.
• Provide first level support for all IT systems and Services
• Diagnose and resolve end-user PC hardware / software problems, network or local printer problems, email, Internet or Local Area Network access problems.
• Resolve User ID and Password issues in a quick and efficient manner.
• Assist in the installation and maintenance of software and hardware.
• Work with other technical staff to develop and document procedures on installation and maintenance.
• Setup, Image, Format and Install PCs and Laptops.
• Setup and install monitors, printers, IP phones, Scanners, Faxes, etc.
• Install and document new software/hardware as requested.
• Utilize help desk software for tracking and documenting issues.
• Clearly and accurately document issues and resolutions.
• Provides first level support for electronic banking systems such as Internet Banking, ATMs, POS machines and etc.
• Print PIN mailers and deliver to the relevant departments.
• Provides emergency support after normal working hours.
• Assist in taking system backups, testing backup.
• Execute and complete End of Day or Batch Processing procedures daily.
• Attend ATM issues and fixing them with the help of external parties.
• User management; user creation activation and deactivation.
• Inventory Management; regular updating of IT inventory.
• IT resource allocation; handing over It resources to staff and removal.

Requirements

• Diploma in related field OR,
• Minimum 02 Passes in A ‘Level OR,
• Minimum 03 Passes in O’ Level with 01 year of work experience
• Proficiency in MS office suite of applications
• Fluency in Oral and written Communications
• Ability to plan, multi-task and manage time effectively.
• Good team builder and player with excellent organizational and relationship skills
• Ability to meet deadlines and work under pressure

 

 

 

Documents required with application.

1. Curriculum Vitae (CV) / Resume,
2. Attested educational certificates,
3. National ID card copy,
4. Passport Size Photo
5. Police Report (validity less than 06 months)

 

Deadline:

Date: 04^th January 2025

Time: 14:30

REMUNERATION

• Average Monthly Salary - MVR 11,700.00+
• Performance-based bonus
• Annual Increment
• Health insurance for staff and direct dependents 
• Professional growth and development
• Exclusive employee benefits on bank's products.

If you meet the above requirements and are keen to embark on an exciting and challenging career with us, please apply online using the button at the top.

Please note that only shortlisted candidates will be contacted to attend interview.

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Ordinary Level (OLevel)

Other Information

Employment Type

• Full-Time