Key Responsibilities
•Serve as the primary point of contact for all tenants, delivering hotel-level service standards across residential and commercial properties
•Manage all tenant communication through designated digital platforms (inquiries, requests, complaints, follow-ups) with timely and professional responses
•Oversee leasing operations: unit readiness, viewings, coordination with agents, tenant onboarding, and ensuring minimal vacancy periods
•Ensure all units are well-maintained, clean, and operational; coordinate preventive and reactive maintenance with vendors and contractors
•Conduct regular property inspections and ensure compliance with safety, quality, and brand standards
•Handle tenant move-ins, move-outs, handovers, and documentation efficiently
•Coordinate rent collection follow-ups, basic billing queries, and liaison with finance teams
•Maintain accurate records of tenants, units, maintenance issues, and service logs
•Support community-building initiatives and uphold a welcoming, professional environment
•Identify operational improvements to enhance tenant satisfaction and property performance
Ideal Candidate Profile
•Strong service mindset with experience in hospitality, serviced apartments, or property management
•Excellent communication and organizational skills
•Comfortable using digital tools and property/CRM platforms
•Proactive, detail-oriented, and able to manage multiple priorities independently
•Professional, calm, and solutions-focused in handling tenant issues
